Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or software robots (bots) to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.
Any company that uses labor on a large scale for general knowledge process work, where people are performing high-volume, highly transactional process functions, will boost their capabilities and save money and time with RPA software.
RPA technology consists of bots that can mimic a human worker. RPA bots can log into applications, enter data, calculate and complete tasks and then log out. Currently, practitioners divide
RPA technologies are categorized into three areas: probots, knowbots and chatbots.
- Probots are bots that follow simple, repeatable rules to process data.
- Knowbots are bots that search the internet to gather and store user-specified information.
- Chatbots are virtual agents who can respond to customer queries in real time.
Robotic process automation technology can help organizations with their digital transformation journeys by…
| Enabling better customer service | |
| Ensuring business operations and processes comply with regulations and standards | |
| Allowing processes to be completed much more rapidly | |
| Providing improved efficiency by digitizing and auditing process data | |
| Creating cost savings for manual and repetitive tasks | |
| Enabling employees to be more productive |
What distinguishes RPA from traditional IT automation is the ability of the RPA software to be aware and adapt to changing circumstances, exceptions and new situations. Once RPA software has been trained to capture and interpret the actions of specific processes in existing software applications, it can then manipulate data, trigger responses, initiate new actions and communicate with other systems autonomously.
